1. INTRODUCTION
At CONNECI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. The “CONNECI” is a website and can be listed on the Google Play Store, IOS App Store which is owned & operated by BYTEWAVE SCIENCE PRIVATE LIMITED a Private Limited Company incorporated under the Companies Act, 2013 having CIN: U62099DL2023PTC420066 and its Registered Office at 173 F/F, New Rajdhani Enclave, Vikas Marg, East Delhi, New Delhi, India 110092.
Welcome to CONNECI!
We at CONNECI respect the privacy of everyone who visits our site. We value the trust you place in us that’s why we insist upon the highest standards for secure access to our platform and usage of its services. At BYTEWAVE SCIENCE PRIVATE LIMITED, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our platform. Please take the time to read this policy carefully to understand how your information will be treated. By accessing or using CONNECI, you agree to our use of your personal information (including sensitive personal information) by this Privacy Policy as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Policy.
At CONNECI, we collect and process certain information to provide you with a seamless and personalized experience. The data we collect serves specific purposes that enhance the functionality and features of our platform. The primary purposes for which we collect user data are Account Creation and Authentication, Personalization of User Experience, Communication, inquiries, customer support, Legal Compliance, Feedback, Analytics and Push Notifications.
By using CONNECI, you agree to the collection and use of information for the purpose stated in this Privacy Policy. We take your privacy seriously and strive to ensure that your data is handled responsibly and securely.
*Personal Information means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a person.
*Sensitive Personal Data or Information — Sensitive personal data or information of a person means such personal information which consists of information relating to; —
(i) password;
(ii) financial information such as Bank account or credit card or debit card or other payment instrument details;
(iii) physical, physiological and mental health conditions;
(iv) sexual orientation;
(v) medical records and history;
(vi) Biometric information;
(vii) any detail relating to the above clauses as provided to body corporate for providing service; and
(viii) any of the information received under the above clauses by the body corporate for processing, stored or processed under lawful contract or otherwise:
Provided that, any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for these rules.
*Information includes data, text, images, sound, voice, codes, Computer programs, software and databases or microfilm or computer-generated microfiche.
*Platform: The term Platform in this Privacy Policy means the Website as well as the Mobile Application, if any, of CONNECI running under BYTEWAVE SCIENCE PRIVATE LIMITED.
2. INFORMATION WE COLLECTED
When you use our Platform, we collect and store your information which is provided by you from time to time voluntarily. We take your privacy seriously, accordingly, we are here to explain what kind of information we will collect from you, how we use and how we protect it. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. Your information will be collected by us in this manner:
|
S. NO |
MEANS |
DATA COLLECTED |
|
1. |
DATA YOU SUBMIT WHEN SIGNING UP FOR AND USING OUR SERVICES |
1. Mobile Number or Email ID: We mandatorily ask you for your mobile number or Email ID which is able to verify the user, through a one-time password. 2. Language Preference: We ask you to mandatorily confirm your preferred language so that we can determine what language our Platform should be accessible in. 3. KYC Information: We may ask you to mandatorily submit KYC documents to our licensed service providers, for compliance with applicable laws. 4. Phonebook: We allow you, at your option, to allow us access to your contacts, phone call logs, and permission to manage phone calls, for fraud prevention, to enable a seamless sign-up on our Application by user verification through a missed call, and for our referral features. 5. User Profile Data: We allow you, at your option, to provide us with your name, e-mail address, gender, date of birth, city, and display picture, to maintain your user profile on the Platform, and offer customized services. 6. Feedback Data: We allow you, at your option, to provide us with information for feedback. |
|
2. |
DATA WE COLLECT FROM USAGE OF OUR SERVICES |
We collect some other information like Geolocation Data, Transactional Information, Device Data and Cookies etc. while you use our platform for usage of services. The said information can be further used for the fulfilment of the services provided by our application. |
|
3. |
DATA WE RECEIVED FROM OTHER SOURCES |
We may receive information about you from third-party websites if you use social media plug-ins to connect with us. You will be bound by the terms of use, and privacy policies of these third parties, and we urge you to review and familiarize yourself with the policies of these websites, before continuously interacting with them. CONNECI shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you read their privacy policies before disclosing any information. |
This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address. While you can browse some sections of our Platform without being a registered member, certain activities (such as consuming our online content or services) do require registration. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback on the Platform or the social media handles maintained by us or if you use voice commands or virtual try, we will collect the information you as provided to us. We retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems or for internal research and analysis as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. Your Information is collected by CONNECI at 173 F/F, New Rajdhani Enclave, Vikas Marg, East Delhi, New Delhi, India 110092.
3. USE OF YOUR INFORMATION
We use your information to manage and promote our business and brands, provide and improve our services, operate our business, improve the performance and user experience of our website, monitor, investigate and report any attempt to breach the security of our platform and resolve any concern or dispute you may have. To the extent we use your personal information to market to you, we will provide you the ability to opt out of such uses. We further use your personal information to enhance customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. We will ask for your permission to allow us access to your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location and device information: (i) to send commercial communication regarding your services (ii) enhance your experience on the platform and provide you access to the services offered on the Platform by service providers, affiliates, partners or lending partners. You understand that your access to these products/services may be affected in the event permission is not provided to us. In our efforts to continually improve and service offerings, we collect and analyze demographic and profile data about users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal information, contact information, gender, date of birth, demographic information (like pin code, age or income level) attributes such as your interests, household or lifestyle information, or history preference and other such information that you may choose to provide. The survey may involve the collection of voice data or video recordings. Participation in these surveys is purely voluntary. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
4. COOKIES
Cookies are alphanumeric identifiers with a small amount of data that is stored on the user’s device hard drive containing information about the user, commonly used as an anonymous unique identifier. We may offer certain features only through ‘cookies’ and may also collect information about you using these cookies. Please note, that a cookie in no way gives the Company access to your device. Other websites may place their cookies or other files on your device, collect data or solicit personal information from you, for which the Company shall not be held responsible or liable. We encourage you to read the privacy policies of all external sites. We also use cookies from third-party partners for marketing and promotional purposes. Please note that most web browsers are set to accept cookies by default. We strive to provide you with choices regarding the personal information you provide to us.
5. SHARING OF PERSONAL INFORMATION
We may share your personal information internally within the Group entities of Our Company, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. By Information Technology Act, 2000 read with Rule 6 of Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 We may disclose personal and sensitive personal information to government agencies or other authorized law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamate, or restructure of business. Should such a transaction occur, another business entity (or the new combined entity) will be required to follow this privacy policy concerning your personal information.
6. LINKS TO OTHER SITES
Our Platform may provide links to other websites or applications that may collect personal information about the users. We are not responsible for the Privacy Practices or content of those linked websites.
7. SECURITY PRECAUTIONS
We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using Our Platform the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure and therefore there would always remain certain inherent risks regarding the use of the platform. Users are responsible for ensuring the protection of login and password records of their accounts.
8. CHOICE/OPT-OUT
We provide all users with the opportunity to opt out of receiving non-essential (Promotional, marketing-related) communication after setting up an account with us. If you do not wish to receive Promotional Communications from us then please log in to the Notifications Preference Page of our Platform to unsubscribe/opt out from the said notifications.
9. ADVERTISE ON PLATFORM
We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide personalized advertisements about goods and services of interest to you. You have the option to opt out of tracking personalized advertising using the “opt out of Ads Personalization” settings using your device’s settings application. CONNECI will have no access to your Google Advertising ID aka GAID once you select this feature.
10. TRANSFER OF DATA OUTSIDE INDIA
We do not store or transfer your data outside India. We may revise our position and may transfer your data outside India to territories in which our affiliates or subsidiaries are incorporated, or work out of, and we will do so upon due notification to you. We will do so only if the destination jurisdiction has an adequate and appropriate level of protection and where the transfer is lawful and necessary for the performance of our obligations to you. We will comply with our legal and regulatory obligations about your data, including having a lawful basis for transferring it and putting appropriate safeguards in place to ensure an adequate level of protection for your data.
11. CHILDREN INFORMATION
Use of our Platform is available only to persons who can form a legally binding contract under provisions of the Indian Contract Act, of 1872. We do not knowingly solicit or collect personal information (including Sensitive Personal Information) from children under the age of 18 Years. If you have shared any Personal Information of Children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information by this Privacy Policy. Minors may only use the services of our Platform with the involvement, supervision and approval of his/her Parent or Legal Guardian.
12. DATA RETENTION
We will retain your Personal Information (including Sensitive Personal Data or Information) by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The collected Information will be retained with us only for a period as long as it believes is necessary for the fulfilment of the purpose for which the information is collected. The Personal Information (including Sensitive Personal Data or Information) is safeguarded against inappropriate access and disclosures as per this Privacy Policy. Personal Information (Including Sensitive Personal Data or Information) subject to this Privacy Policy will be retained by BYTEWAVE SCIENCE PRIVATE LIMITED at its Registered Office situated at 173 F/F, New Rajdhani Enclave, Vikas Marg, East Delhi, New Delhi, India 110092.
CONNECI reserves the right to retain data related to you if there is a legal obligation to retain the data if required to comply with any applicable statutory or regulatory requirement by the law if we believe it may be necessary to prevent fraud or future abuse or defend against legal claims or any other legitimate purpose.
13. YOUR RIGHTS
You as a user of Our Platform have the right to not provide the information which is not mandatory at the time of creation of your profile. We also undertake to collect authenticated and up-to-date information from the users of our Platform. In case you as a user wish to update or rectify the information you have already given to us You can do so by logging in to your profile and editing the relevant tabs. Further, in case you are not able to do so by yourself then you can write to us about the issue and we will try our best to assist you in the same to the maximum extent possible.
You have an option to withdraw your consent that you have already provided by writing to our Grievance Officer at the contact information provided under the Grievance Officer Section of this Privacy Policy. While writing to the Grievance Officer please mention “WITHDRAWAL OF PRIVACY CONSENT” in the subject line of your communication along with the reason for withdrawal of such consent. We will verify such a request before acting on it. Please note that the withdrawal of consent will not be retrospective and will be by the terms of this Privacy Policy, Related Terms of Use and Applicable Laws. In the event you withdraw the consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provisions of our services for which we consider such information to be necessary.
14. YOUR CONSENT
By visiting our Platform or providing your information you have given your consent to us for the collection, storage, use, disclosure and otherwise processing of your Personal Information (including Sensitive Personal Information) by this Privacy Policy. If you disclose to us any personal information which belongs to any third person, you represent that you have the authority to do so and you also permit us to use the said information by this Privacy Policy.
You while providing your Personal Information over the Platform have also consented to us to contact you through SMS, Email, Calls or any other mode of communication for the purposes stated in this Privacy Policy.
15. CHANGES TO THIS PRIVACY POLICY
CONNECI may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by posting the date [Last Updated on] on our Policy or by any other means as required by the applicable laws. Please review the updated policy to stay informed about how we are protecting your information. To see when this Privacy Policy was last updated, please see the “LAST UPDATED” section below:
16. TERRITORY
While you may be able to browse this application from countries outside of India, please note that we do not offer any services under this application outside India, by visiting our Platform you expressly agree to be bound by the Terms and Conditions, and agree to be governed by the laws of Government of India relating to Information Technology including but not limited to laws related to Data Protection and Privacy. If you do not agree to our Privacy Policy please do not use or access our platform.
17. GRIEVANCE TEAM
By Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the name and Contact details of the Grievance Officer of CONNECI are given below:
Name:
Designation:
BYTEWAVE SCIENCE PRIVATE LIMITED
Email:
Contact No:
The Grievance lodged with the Grievance Officer shall be redressed expeditiously and not later than One Month from the date of receipt of the grievance.
18. CUSTOMER SUPPORT
If you have any questions, queries, or concerns about our Policy you can reach out to our customer support team to address any of your queries by clicking the “NEED HELP” option in the My Profile Tab of the application.
If you have any questions or concerns specifically about our privacy practices, Cookies or similar technologies you can reach out to us at info@bytewave.co.in.
19. LAST UPDATED:
19 Feb 2024